Return and Refund Policy
At Alangush, we take care to provide quality food, herbal, and Siddha products. Due to the nature of our products, returns are accepted only under specific circumstances.
Returns
Returns or replacement requests are accepted only if:
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The product received is damaged or defective.
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You received an incorrect product.
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The product was damaged during delivery.
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The package was already opened, leaking, or tampered with when received.
Please contact us within 48 hours of delivery with your Order ID and clear photos/videos of the product and packaging.
Non-Returnable Products
For hygiene, safety, and quality reasons, we cannot accept returns for:
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Opened or used products.
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Products with damaged packaging caused after delivery.
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Products returned due to personal taste or preference.
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Products without sufficient proof of damage or incorrect delivery.
Refunds
Once your request is reviewed and approved, we may provide a replacement or refund, depending on the situation.
For prepaid orders, approved refunds will be processed to the original payment method. Processing time may vary depending on the bank or payment provider.
For Cash on Delivery orders, approved refunds may be processed through an appropriate bank or digital payment method after obtaining the necessary details from the customer.
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For return, replacement, cancellation, or refund assistance, please contact us through the contact details provided on our website.
Alangush reserves the right to review and approve return, replacement, and refund requests based on the condition of the product and the information provided.