Shipping Policy
At Alangush, we aim to process and deliver your orders safely and on time.
Order Processing
Orders are usually processed within 1–2 business days after confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery time is 5 to 8 business days from the date of dispatch. Delivery times may vary depending on the customer's location, courier availability, holidays, weather conditions, or other circumstances beyond our control.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Order Tracking
Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or other available communication methods.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address and contact number. Alangush will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.
Damaged Packages
If your package arrives damaged, opened, leaking, or tampered with, please take clear photos or videos and contact us within 48 hours of delivery.
Delivery Delays
While we aim to deliver all orders within 5–8 business days, occasional delays may occur due to courier operations, remote locations, public holidays, or unforeseen circumstances.
Contact Us
For questions regarding shipping, delivery, or order tracking, please contact us using the contact information provided on our website.